Return Policy
Return and Exchange Policy:
- An original invoice is required for all returns, exchanges, and warranty services.
- Consumers have 14 days from the purchase date to return or exchange products and receive a refund.
- Returned products must be in their original condition, unused, with all accessories, and in original packaging, suitable for resale.
- Customized items cannot be returned or refunded.
- Products that are defective, malfunctioning, or non-compliant with Kuwait’s standards can be returned or exchanged.
- If the product cannot be replaced, a refund will be issued according to the sale invoice, using the same payment method.
- Consumers retain the right to return or exchange products even if they were purchased on sale, with the refund based on the invoice price.
Non-returnable or non-exchangeable conditions:
- If the consumer was informed of the defect and accepted the product as-is, or if it was the last available item and marked on the invoice.
- If the product’s condition, packaging, or specifications prevent it from being returned or resold.
- If the product has been misused, damaged, or incorrectly installed by the consumer.
- If the product cannot be resold due to damage or missing components.
- Customized products cannot be returned, exchanged, or refunded.
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International Exchanges and Refunds:
- Customers must return items to Kuwait at their own expense, including customs duties.